Client-First Service Expansion to the United States
Vacheron Constantin meets client expectations in the United States with the launch of customer advisor supported phone sales, beginning November 2020. This comes after successful launches in Europe, Japan and China.
Vacheron Constantin U.S. boutiques begin financing options for eligible clients interested in paying at their own pace.
Geneva, November 2020 – Vacheron Constantin begins remote sales service and financing in the United States.
The world’s longest continuously operating watch manufacture will now offer phone sales service to United States clients beginning November 2020. American clients will now have the opportunity to select and purchase their timepiece of choice from those styles currently available on Vacheron Constantin's website, www.vacheron-constantin.com. In a centralized effort, timepieces on the Maison’s website are available for sale over the phone, with a specific tab indicating the number to call to place orders.
Service-first customer advisors are now available to guide clients in their choices, answer questions, and facilitate a comfortable and easy purchasing journey. Once the phone order has been confirmed, clients can choose to pick up at a nearby boutique, or receive a personalized package, with complimentary shipping and turnaround times ranging between one and four days, depending on the location in the United States.
Ever-focused on providing clients the services they deserve, Vacheron Constantin simultaneously announces the first consumer financing options for clients across the United States. Eligible customers will now have the opportunity to purchase a timepiece in Vacheron Constantin’s New York, Beverly Hills, South Coast Plaza, or Miami boutiques, and finance a portion, or all, of their timepiece with simple monthly payments over a period of time ranging from 6 weeks to 48 months.
“We know our loyal customers return to Vacheron Constantin not only for finely crafted timepieces but also for superior service. Our concierge team and boutique sales associates are at the heart of our organization, ensuring the highest level of service for customers, now over the phone or in-person. The role of our U.S. concierge team and flexibility of our boutique associates has never been more important. We’re therefore delighted to be introducing new ways to purchase a Vacheron Constantin timepiece”, says Leslie Kobrin, Vacheron Constantin Americas President.